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Frequently Asked Questions


It happens! Swing us an email ASAP, either directly at or fill out the contact form on contact us page. We pack orders pretty quick, so you need to be quick..

As a rule of thumb, we pack and dispatch orders either on the same day or next day (business days only - excluding public holidays).

While this happens 98% of the time, on our busy days (such as our birthday sale, new releases and Black Friday) small delays may occur - nothing too bad though!

Once your order has been shipped, you will receive a shipping confirmation which has your tracking information inside. 

If you cannot find your shipping confirmation email, please check your spam/junk folder. If it isn't inside there and it has been more than 3 business days since you placed your order, fill out the contact form here and we can help you locate it.

This can happen on the rare occasion. First thing we suggest for you to do is:

1) Have a really good look around your address. Sometimes postmen leave packages in odd locations.

2) Ask other residents at your address if they have seen your package.

If you have no luck, get in touch with us via our contact us page. We will help get to the bottom of it.

We understand sometimes things don't fit quite how you imagined. Therefore, we do accept both returns and exchanges under some circumstances.

Head to our Exchange + Returns page to find out if you are eligble.


Head to our shipping page to find out our shipping costs and delivery times for both domestic and international orders.

Yes. We currently ship to most of the world. While we have tried to cover the globe, if we don't ship to your country, contact us and w will try to work out something for you.

There is the possibility you will have to pay duties and taxes if you are an international customer of ours. All applicable duties and taxes are the responsibility of the customer. If you are looking for direct information regarding duties and taxes for your country, we recommend contacting the relevant authority for your location.


We currently accept payment via Credit Card, PayPal, Zip and Afterpay.

Three forms of accelerated checkout are also available, these include Shop Pay, Google Pay and Apple Pay. 

All orders are charged in AUD (Australian Dollar) during checkout.


We understand it is frustrating when you find a product you really love, only to find it is out of stock. A lot of our products do sell out quickly - as you can only get them through our website.

We do restock a handful of our products, which will come back in stock when we have a new release. 

Our sizing is pretty stock standard, but with our own tweak. For a closer look at our measurements, head to our sizing charts page.

We have worked on perfecting our caps for years and we reckon we have found the sweet spot to fit 95% of heads. 

Trust me, this is coming from an avid hat wearer, who has converted people who swear by 'not suiting hats' to living in them.

We recommend to mix a small amount of regular detergent in warm water and soak your hat for a little while. Once this is done, hang it out to dry (preferably in the shade).

You can put it through a machine wash, however this may cause damage to the stitching and may cause the hat to shrink. Rare, but possible.

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