OVERVIEW

We know things don't always go to plan when shopping online, so we have a lenient policy to back this up. We are happy to arrange an exchange or refund/store credit for almost all purchases - unless clearly stated otherwise during the purchase process.

HOW TO LODGE A RETURN/EXCHANGE
If you wish to begin the exchange/return process, carefully read below, before heading over to our contact page to lodge an enquiry via the contact form.

To be eligible for an exchange/return, you must meet and adhere to the following criteria:

• The request must be lodged within 45 days of delivery of your order.
• The product(s) must be in original condition with all tags still attached to the garment(s).
• The applicable form must be completed and enclosed in the package that is shipped to us.
• Shipment of the product(s) back to our address will be the responsibility and at cost to the customer. We recommend using a parcel service with tracking, as we cannot take responsibility if the returned product(s) is lost in transit back to us.

WHAT HAPPENS WHEN WE RECEIVE YOUR RETURN/EXCHANGE
We will inspect the product(s) upon arrival to approve or decline your exchange/return request. Please allow up to 5 business days from arrival at our PO Box for your request to be processed.

• If your request is approved, our team will process the request. In the case of an exchange, the postage back to the customer is free of charge. Please note: if we are unable to fulfil your exchange request, we will contact you to arrange either a refund/store credit or another exchange option (if applicable).
• If your request is declined, the product(s) will be shipped back to the customer (free of charge).

DISCLAIMERS
1. Please note that we are unable to reserve stock for exchanges.
2. The postage (and if applicable, taxes/duties/tariffs) paid at checkout is non-refundable, unless the order is yet to be dispatched*.
3. Some types of goods are exempt from being returned or exchanged, such as undergarments, Gift Cards and Mystery Boxes.

EU RIGHT OF WITHDRAWAL POLICY
If you are a consumer residing in the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws. To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by submitting a withdrawal request through our designated Withdrawal Form or by contacting us directly.