OVERVIEW

We know things don't always go to plan when shopping online, so we have a lenient policy to help give you peace of mind while shopping. We are happy to arrange an exchange or refund/store credit for almost all purchases, unless clearly stated otherwise during the purchase process.

ELIGIBILITY
To be eligible for an exchange/return, you must meet and adhere to the following criteria:

• The request must be lodged within 45 days of the delivery date of your order.
• The item(s) must be in original condition with all tags attached to the garment(s).
• The applicable form must be completed and enclosed in the package that is shipped to us.

HOW TO LODGE A RETURN/EXCHANGE REQUEST
If you meet the criteria above, you can lodge a return/exchange request via our contact page, using the provided form.

The cost of shipping the item(s) back to our address is the responsibility of the customer and is non-refundable. We recommend using a parcel service with tracking, as we cannot take responsibility if the returned item(s) is lost in transit back to us.

WHAT HAPPENS WHEN WE RECEIVE YOUR RETURN/EXCHANGE
We will inspect the item(s) upon arrival to approve or decline your return/exchange request. Please allow up to 5 business days from arrival at our PO Box for your request to be processed.

• If your request is approved, it will be processed promptly.
  If you opt for an exchange, we will cover the shipping cost of the exchanged item(s) to your address.
  Note: if we are unable to fulfil your exchange request, we will contact you to arrange either a refund/store credit or another exchange option (if applicable).
• If your request is declined, the item(s) will be shipped back to the customer (free of charge).

IMPORTANT INFORMATION
1. We are unable to reserve stock for exchanges.
2. Any shipping or taxes/duties/tariffs (if applicable) paid by the customer at the checkout is non-refundable, unless the order is yet to be dispatched*.
3. Any shipping paid by the customer to return the item(s) to our address for a return/exchange is non-refundable.
4. Some types of goods are exempt from being returned or exchanged, such as undergarments, Gift Cards and Mystery Boxes.

EU RIGHT OF WITHDRAWAL POLICY
If you are a consumer residing in the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws. To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by submitting a withdrawal request through our designated Withdrawal Form or by contacting us directly.