Shipping
Australia
Australian orders are dispatched from our warehouse in Newcastle, New South Wales. All orders are shipped with Australia Post, with tracking available.
Orders over $120: shipped with FREE Standard Shipping (or Express Shipping for $12).
Orders over $200: shipped with FREE Express Shipping.
Orders under $120: Standard Shipping available for $8 or Express Shipping available for $12.
We aim dispatch the majority of orders same/next business day.
Estimated Delivery Time
| State | Standard | Express |
| NSW + ACT | 1-3 Days | 1-2 Days |
| VIC + QLD | 3-5 Days | 2-3 Days |
| SA + TAS | 3-7 Days | 2-3 Days |
| WA + NT | 5-8 Days | 2-4 Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
New Zealand
New Zealand orders are dispatched from our warehouse in Newcastle, Australia - we aim to dispatch your order same/next business day. The Economy and Standard rates are shipped with Australia Post, while the Express rate is shipped with DHL Express. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Economy (No Signature) | $8 | 6-10 Business Days |
| Standard | $15 | 4-8 Business Days |
| Express | $20 or FREE on orders over $300 | 1-3 Business Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
United States
IMPORTANT INFORMATION: We have had to temporarily suspend shipping to the United States effective from the 17th of August 2025. The reason behind this temporary suspension is due to the recent changes with regards to tariffs, which has resulted in our current shipping process no longer being viable. We are working on solutions so that we can start shipping to you again soon.
United States orders are dispatched from our warehouse in Newcastle, Australia - we aim to dispatch your order same/next business day. The Economy and Standard rates are shipped with Australia Post, while the Express rate is shipped with DHL Express. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Economy (No Signature) | Suspended | 5-12 Business Days |
| Standard | Suspended | 4-8 Business Days |
| Express | Suspended | 2-4 Business Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Canada
Canadian orders are dispatched from our warehouse in Newcastle, Australia - we aim to dispatch your order same/next business day. The Economy and Standard rates are shipped with Australia Post. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Economy (No Signature) | $8 | 5-12 Business Days |
| Standard | $20 or FREE on orders over $300 | 4-10 Business Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Japan
Canadian orders are dispatched from our warehouse in Newcastle, Australia - we aim to dispatch your order same/next business day. The Economy rate is shipped with Australia Post, while the Express rate is shipped with DHL Express. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Economy (No Signature) | $8 | 6-12 Business Days |
| Express | $30 or FREE on orders over $300 | 2-5 Business Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Rest of the World
International orders are dispatched from our warehouse in Newcastle, Australia. All orders are shipped via DHL Express, with detailed tracking available.
Orders over $300 (AUD): shipped with FREE Express Shipping.
Orders under $300 (AUD): Express Shipping available for $30 (AUD).
We aim dispatch the majority of orders same/next business day.
Estimated Delivery Time
International Express Shipping: 2-8 Business Days
Customs Charges (Taxes & Duty Fees)
International customers may be charged taxes/duties by your local local customs office. The charges will vary country to country and are dependent on a range of factors - to find out more, we recommend contacting the relevant authority for your location. These payments are the responsibility of the customer and Eat Your Water will not be held responsible for these.
If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.