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Shipping

Delays During COVID-19

Due to COVID-19, a few of our services are experiencing delays. Please see information regarding delays below.

Australia

Currently, our Australian customers aren't experiencing widespread delays on their packages. However, we have found that the further your shipping location is from Newcastle in NSW (where we dispatch from), the more likely it is your package will be delayed (by anywhere up to 5-10 business days). For example, WA customers are more like to experience delays on their order than a customer from NSW.

International

Currently all international packages are experiencing delays - due to the lower number of planes in the air at the moment, as well as other restrictions that have been implemented due to COVID-19. To find out more about the delays for your country, visit this page to find out more. 

Updated estimated shipping times for:

New Zealand: 10-15 Business Days
USA: 25-35 Business Days
Canada: 40-60 Business Days
United Kingdom: 12-20 Business Days

We are currently looking into other options for fast and affordable shipping for our international customers.

 

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Below are our 'normal' estimated shipping times. During the COVID-19 pandemic, we find the Australian shipping times are still relatively correct, the international orders are experiencing delays (please see estimated delivery times above for international orders).

Australian Shipping

All Australian orders are shipped via Australia Post. We offer two options for shipping, Standard delivery ($5.95 or FREE for orders over $50) and Express delivery ($9.95 for all orders). A tracking number will be sent via email for all domestic orders once shipped.

How long does it take to arrive?

Standard Shipping: 2-6 Business Days
Express Shipping: 1-3 Business Days
 

International Shipping

We currently ship internationally to New Zealand, United Kingdom, United States and Canada. All orders are sent with Australia Post Standard Delivery. The price is dependent on the weight of your order and is calculated at checkout. Tracking is available to all international customers, and will be sent to you via email.

 

How long does it take to arrive? 

New Zealand: 5-10 Business Days 
USA & Canada: 7-15 Business Days
United Kingdom: 10-20 Business Days

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