Shipping

COVID-19 Update

While we are still dispatching orders as per normal, due to an enormous increase in the volume of shipments in the Australia Post network, there are currently delays on almost all orders Australia wide. If you are in a hurry, we recommend opting for express shipping at the checkout.

At this stage, we haven't seen much of an impact on our international shipments.

This update was made on the 4th of October 2021. We will continue to monitor the situation.

 

Australia

We offer both a standard service ($5.95 or FREE when you spend over $50) and express service ($9.95) - using the Australia Post network. All orders are processed at our own headquarters here in Newcastle (New South Wales) and shipped with a track and trace service.

Roughly how long will it take to arrive?

Standard Shipping: 2-5 Business Days
Express Shipping: 1-3 Business Days
 

New Zealand

We use DHL Express for all New Zealand orders, costing you a cool $14.95. All orders are processed at our own headquarters here in Newcastle (Australia) and shipped with a track and trace service.

Roughly how long will it take to arrive? 

New Zealand Express Shipping: 2-5 Business Days 

 

International (USA, Europe, UK etc)

We use DHL Express for all International orders, costing you a cool $14.95. All orders are processed at our own headquarters here in Newcastle (Australia) and shipped with a track and trace service. While we have tried to cover most of the globe, if we don't ship to your country yet, contact us and we will work something out for you.

Roughly how long will it take to arrive? 

International Express Shipping: 2-7 Business Days 

 

Customs Charges (Taxes & Duty Fees)

International customers may be charged taxes/duties by your local local customs office. The charges will vary country to country and are dependent on a range of factors - to find out more, we recommend contacting the relevant authority for your location. These payments are the responsibility of the customer and Eat Your Water will not be held responsible for these.

If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.